Privacy Policy

Last updated: June 15, 2026

PC Desktop Recorder is provided by PC Web Systems LLC. This Privacy Policy explains what information we collect through the PC Desktop Recorder website, account system, checkout, licensing services, support channels, and related download/update services.

Important recording privacy notice: PC Desktop Recorder is designed to save recordings on your own Windows PC. We do not collect, upload, view, sell, or share your screen recordings, webcam video, microphone audio, screenshots, exported MP4/MP3 files, or other recording output unless you choose to send such files to us for support.

Information we collect

Depending on how you use the website and product, we may collect the following information:

• Account information: name, email address, password hash, account status, login/session information, email verification status, password reset tokens, and account security timestamps.
• Checkout and purchase information: product selected, order status, purchase status, amount, currency, promo code use, purchase date, Square checkout/order/payment identifiers, and payment verification status.
• License and registration information: registration key or serial assignment, product SKU, license type, license status, device registration status, hashed device identifiers, public device code, registered device label, app version checked, registration/check timestamps, and license/download eligibility status.
• Download and update information: requested package, product version, platform, channel, short-lived download token hash, token expiration, token use count, package status, and download approval or denial records.
• Contact and support information: name, email address, company name if provided, subject, message content, ticket number, product context, support replies, and any information you voluntarily include in a message or attachment.
• Passkey/security information: passkey credential identifiers, public key data, sign counter, relying party ID, origin domain, device/passkey label, created date, and last-used date. We do not receive or store your fingerprint, face scan, device PIN, or other biometric verification data.
• Cookies and session information: essential cookies used for login sessions, CSRF protection, checkout/cart state, cookie notice acceptance, and security controls.
• Technical and security logs: IP address or hashed IP address, browser user agent, referrer URL, request timestamps, rate-limit events, failed login events, license-check events, Cloudflare request metadata, and server error logs.

Payment information

Payments are processed by Square. We do not store full credit card numbers, bank account numbers, CVV codes, or full payment credentials on our servers. Square may provide us with payment status, order/payment identifiers, amount, currency, and related transaction details needed to verify your purchase and issue your license.

How we use information

We use collected information to:

• Create and manage user accounts.
• Process purchases and verify payment completion.
• Issue, validate, and manage PC Desktop Recorder licenses.
• Provide protected downloads and update checks.
• Prevent fraud, abuse, unauthorized access, and license misuse.
• Respond to contact messages and support requests.
• Maintain site security, troubleshoot errors, and improve reliability.
• Comply with applicable legal, accounting, and security obligations.

Application data and local recordings

PC Desktop Recorder stores recording output on your PC in the location you choose. The app may contact our servers to verify registration, check license status, check for updates, and download approved update packages. These checks do not require us to collect your recording content.

If an application error report feature is enabled, the report is intended to include diagnostic information needed to understand the error, such as app version, error type, operating environment, and sanitized technical details. Error reports should not include your recordings, passwords, payment credentials, or private file contents. If you choose to send files to support, those files are handled as support material.

Cookies

We use essential cookies and similar browser storage for login sessions, security tokens, checkout/cart state, cookie notice acceptance, and site functionality. We do not need cookies to collect your recording content.

Sharing of information

We do not sell your personal information. We may share limited information with service providers that help us operate the website, process payments, deliver email, protect the site, provide downloads, and support customers. These providers may include payment processors, email providers, hosting/tunnel/security providers, and related infrastructure services.

We may also disclose information if required by law, to protect our rights, to prevent fraud or abuse, to enforce our terms, or to protect users and the security of our systems.

Security

We use security measures such as password hashing, HTTPS, CSRF protection, passkey support, protected download tokens, license verification, access controls, and security logging. No website, application, or network transmission can be guaranteed to be perfectly secure, but we work to protect information from unauthorized access, loss, misuse, or alteration.

Data retention

We keep information only as long as reasonably needed for account management, purchase records, licensing, support, security, legal, accounting, and operational purposes. Some records, such as purchase/license records and security logs, may be retained longer when necessary to prevent fraud, prove purchase history, support licensing, or comply with legal obligations.

Your choices

You may contact us to request access to, correction of, or deletion of personal information associated with your account, subject to security, licensing, fraud-prevention, legal, and accounting requirements. You may also choose not to provide optional contact/support information, although that may limit our ability to respond to your request.

Children

PC Desktop Recorder and this website are not directed to children under 13. We do not knowingly collect personal information from children under 13.

International users

PC Web Systems LLC operates from the United States. If you access the website or services from outside the United States, your information may be processed in the United States or other locations where our service providers operate.

Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.

Contact us

If you have questions about this Privacy Policy or how your information is handled, contact us:

PC Web Systems, LLC ™
P.O. Box 4332
Arlington, VA 22204 USA

Customer Service
U.S. +1 (703) 946-9354
Mon-Sat 9AM-7PM EST (New York)
[email protected]